Frequently Asked Questions

Shipping & Orders

Q: What are the delivery times?
A: Standard delivery takes 5–15 business days depending on the destination.

Q: Do you ship internationally?
A: Yes, we ship worldwide for free.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link by email.

Jewelry & Materials

Q: Are your jewels water-resistant?
A: Our pieces are designed to be durable, but we recommend avoiding direct contact with water, perfumes, or chemicals to preserve their shine.

Q: What materials are used?
A: Our jewelry is made with high-quality metals and carefully selected stones to ensure durability and elegance.

Q: Can your jewelry cause allergies?
A: Our jewelry is generally hypoallergenic, but reactions may vary depending on individual sensitivities.

Returns & Exchanges

Q: Can I return a product?
A: Yes, returns are accepted within 14 days of delivery.

Q: Who pays for return shipping?
A: The customer is responsible for the return shipping costs.

Q: Can I exchange a product?
A: Yes, you can request an exchange or store credit.

Payments & Security

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and PayPal via Stripe.

Q: Is my payment secure?
A: Yes, all transactions are encrypted and processed through trusted providers (Stripe & PayPal).

Customer Support

Q: How can I contact you?
A: You can reach us anytime at support@wavode.com.